ADVISING: The program (public health and public health sciences) actively supports students working with faculty to help navigate the program and achieve their educational goals. Students are assigned a faculty general advisor early in their first semester that they will work with throughout their time at the CPHS.

During orientation, all faculty members meet with new students to help them choose their first semester classes. At that time, you will complete a short survey that will provide us with further information about your interests and needs. Based on your responses and faculty availability, you will be assigned an advisor and notified by e-mail. If you cannot attend the orientation prior to your first semester, please contact the deputy dean for academic affair or director of academic affair and he or she will make alternate arrangements for you to register and meet as needed with faculty. You may ask to change your general advisor at any time, especially if your interests change or your fieldwork is compatible with a particular professor’s experience.

The program supports the following principles of advising:

Responsibilities of the Student Advisee:
o Know who your advisor is!
o Identify a mutually agreed upon framework for timely and periodic meetings with your advisor.
o Review degree requirements, suggested course sequences, and pre-requisites for individual courses. Be sure to allow time to make an appointment to meet with your advisor during registration.
o Contact your advisor within the planning period before the next semester to review your course selections.
o Consult with your advisor about changes in scheduling, dropping or withdrawing from courses, academic issues, or fieldwork plans.
o Plan ahead to allow enough time to identify a valuable fieldwork opportunity and research, and to discuss possible choices with your academic advisor.

Responsibilities of the Academic Advisor:
o Learn about your advisee and understand their goals and interests.
o Agree to an appointment to talk to the advisee in person, via e-mail, or by phone during the planning period prior to each semester and assist in the selection of courses including qualify examination (QE) for PhD students.
o After the student’s first semester, for the advisee to register for the next semester’s classes.
o Verify that the advisee meets the degree requirements.
o Advise student on fieldwork and research and scholarship and funding opportunities.
o Refer students to appropriate individuals or offices that provide resources and assistance.

Appeal procedure:

1. General student appeal procedure follows the rules of Chulalongkorn University https://www.chula.ac.th/en/tag/complaint/) or more general information at Chulalongkorn University website (https://www.reg.chula.ac.th/students.html).
2. Specific appeals regarding the coursework or course assessment can be made directly to the instructor and/or course coordinators as well as to the program director.
3. Or students who wish to appeal or file a grievance may conduct as follow:
   1. Student should first attempt an informal resolution directly with the instructor or staff involved.
   2. If informal resolution cannot be reached, the student may use the formal appeal procedure by follows
      1. The rules of Chulalongkorn University (https://www.chula.ac.th/en/tag/complaint/) or
      2. Contact the program director by submitting a written detailed statement of the problem, and the reason(s) for pursuing an appeal or grievance. 
         Note: The program director will gather and consider appropriate information. If it is necessary, the program director has the option of convening and chairing a committee – of at least 3 faculty members- to help evaluate the student’s petition. Parties involved in the grievance may be interviewed and pertinent materials gathered and reviewed.
         1. The decision at this stage of the grievance will be made by the Director based on the facts that have been gathered.
         2. Within 14 working days after completing the investigation, the student will be notified of the decision.
   3. Only after the decision by the program director in the previous step may the decision be appealed. The appeal is to the Dean of the College of Public Health Sciences using this same process, with the appeal/grievance being submitted directly to the Dean. The Dean’s decision will be final in all cases.
4. Or students who wish to send any feedbacks or appeal anonymously can use the feedback option on “Buasuk Connect” application (see attached photo below) to directly send the message to the program director and the Dean of the College of Public Health Sciences.